We strive to make you happy with your purchase, keeping you in good hands throughout the entire shopping experience and order process.
Items may be returned within 14 days from the date the order is received. All Products must be returned in NEW CONDITION , SEALED and with the original tags attached.
- Any return received not in NEW and SEALED condition will be refused.
- If you’re item does not qualify for a return you will need to make arrangements for it to be returned to you.
- Products must be returned in their original box and placed inside a shipping box such as the box your items were shipped to you in.
- Damage to the box (shipping labels, packing tape, or any other markings) make the item ineligible for return. The item will then be returned to you and you are subject to a return shipping fee.
Please inspect your order immediately upon receipt. If you believe you have received a damaged or defective item, you must contact us within 2 days of receipt.
If we do not receive notification that you have received a damaged item in 2 days, the return will be rejected for any store credit or refund.
(Damaged items must have tags, be unworn, and unwashed)
Email us a picture of the defective/damaged area.
Please include your order number and the product name in the email.
You will receive a response from our team within 24 business hours.
- Please refer to the complete Return Policy above to ensure that your return meets all criteria.
- Please return your item(s) via the shipping carrier of your choice. Return shipping is solely the customer’s responsibility. We suggest using a carrier that provides you with tracking information. We are not responsible for any lost or damaged merchandise while in transit back to us.
- Please allow our returns department up to five business days for processing once your return has been delivered to us. Once your return is processed we will send an email.
REFUSED OR UNDELIVERABLE ORDER(S)
- If you refuse a confirmed order you will be charged for the actual cost of the shipping to you.
- If your package is returned back to us as undeliverable we will contact you as soon as it arrives back. At that time you will be invoiced for shipping to reattempt delivery. If it has exceeded the total days we allow for a return we cannot issue credit or in any case cancel the order. We as merchants are not liable for an undelivered package due to incorrect shipping address or being left unclaimed at the post office.
- If you decide against re-shipment the original shipping fee and other address verification fees will be deducted from your refund.